Rev No : 5
Date : 24.12.2008
BEM/Form/PA/01
BOARD OF ENGINEERS MALAYSIA
CUSTOMER SERVICE SURVEY FORM
Our goal is to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below.
Thank you for responding.
BEM Secretary
A. What was the nature of your contact with us?
Registration
Complaint/Professional Practice
Examination/Training
Accreditation
Finance
Publication/IT
General Information
Others (specify)
B. Type of communication
Counter
Telephone
Email
Letter
1. Personnel
Items
Very Poor
Poor
Moderate
Good
Very Good
Not Applicable
a
Respectful and Courteous
b
Knowledgable & Skilful
c
Helpful
d
Friendly & Polite
e
Overall Service Quality
2. Facilities And Communication
Items
Very Poor
Poor
Moderate
Good
Very Good
Not Applicable
a
Waiting Area
b
Signage
c
Cleanliness
d
Telephone / Facsimile / Email
e
BEM Publication
f
BEM Website
3. Waiting Time For Services
Issues
Very Poor
Poor
Moderate
Good
Very Good
Not Applicable
a
Application
b
Renewal of Registration
c
Complaint against Engineer
d
Scale of Fees
e
Examination
f
Accreditation of engineering programmes
/tr>
g
Engineers Act & Regulation
h
Publication
i
Information Technology
j
Seminar/Conference/Dialogue/ Forum/Talk/Briefing Session
4. Views or suggestions for improvement (if any) :
5. How can we contact you? (If needed)
Name of Individual
Address :
Telephone :
Email :